Frequently Asked Questions


Scheduling Questions: 

Scheduling times are located at the top of the Cart and Checkout pages on the website. These are updated frequently. Please view the notification when placing an order. If you have a scheduling question, email is the best form of communication. Please leave the address and preferred date and I will get in touch with you typically in the afternoon.

Pricing and Orders: 

Please visit the website for all pricing, package types and to place an order.

Service Areas: 

Please see the Out of Area Measuring Packages page for our Service Area. If I am able to group you in with another property located in the same area, I will waive the Area Fee. If I am unable to group you with another measurement, you will be assessed the additional fee.

Best Way to Contact Me:
A. 8:00am-3:00pm: By text as I’m out measuring and it’s difficult to answer the phone.
B. After 3:00pm: In most cases I’m available to take phone calls.
D. If you call and I am unable to answer, please leave a voicemail. I will return your call when available.

Confirmation of Appointment:

Once your order is received, you will receive an email (typically in the afternoon) with a date and time to confirm the appointment.

Preferred Date and Date Needed:

Please enter a date for the preferred date and date needed. “First Available” and “ASAP” aren’t helpful with scheduling as scheduling is already done on a first come first serve basis.

Vacant vs. Occupied:

Please enter “Vacant” if no one is currently living at the property. This helps with scheduling.

Preferred Time:

If there is not a preferred time, please enter “anytime.” If there is a situation in which your client has to take their children to school, or if it is an elderly couple who needs more time in the mornings to get ready, please suggest an appropriate time. I do understand that people are busy and I try to accommodate your requests, however there may be instances when it may not always work out, but I do try.


There is a “Notes” section on the checkout form. Please enter any pertinent information here such as if there are pets in the home; “Please do not leave cat out” or “Dog crated in the kitchen,” etc. Any security information such as a gate code or alarm instructions. Location of the Supra/Lockbox or hidden key if not visible on the front door. Anything that I may need to know when accessing the property.


I take security very seriously. I am very cautious to secure the property when I leave. I will lock ALL doors to the home upon exit. If a door needs to be left cracked open for a pet or a garage door left unlocked, please indicate so in the Notes section of the checkout form.

Supra Access / Lockbox:

I do have Supra access. If there is a lockbox or supra access and I do not need to be at the property at a certain time, it is easier to schedule than if someone needs to meet me there.

Measuring Method:

My method of measuring is different than most. I am not a quick in and out. I average 45 mins per 2000 sf. This allows for me to do the majority of the plan while at the property, greatly limiting the chances for mistakes. The more open the floor plan, the less time it takes, the more walls or angles, the longer it takes.

Floor Plans:

A sum of the Heated Living Area is provided, and the square footage of the Unheated/Unfinished or Porch/Patio/Deck square footage is listed in each space on the plan. The majority of the time agents are happy with the plans that they are given, however each agent is different in their needs. If you should need a room name revised, or have a small special request, please let me know, and in most instances I am able to work with you.

I understand the desire to have everything done at once. It saves the agent time and it limits the disruptions to your clients. However, please do not schedule me at the same time as the painters. I do measure with a laser measure and if there is wet paint on the walls, I am unable to place it against the wall without messing up your client’s new paint.

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By Alexis Gray | Posted in Measuring FYI, Updates | Comments Off on Frequently Asked Questions